FAQs

Here are a few of our frequently asked questions. If you have a question that's not on the list, you can contact us any time.

• What is required to apply for a loan?
• How much can I borrow?
• How soon can I get my money?
• How much does it cost?
• What are my payment options?
• What happens if I do not make a payment on my payday loan by the due date?
• How do I get my application results?
• How is my personal information protected?
• What if I changed my mind and no longer need the loan?

1. What is required to apply for a loan?

   You need a job or proven source of income, email address, verifiable phone, checking account in good standing, and you must be at least 18 years of age. All signed Loan Agreements are subject to verification of prior loan history and application data.

   PayDay One defines an account in good standing if it reflects 30 days of transaction history without any of the following:

   • Non-sufficient fund transactions
   • Returned checks
   • Overdraft charges
   • Negative account balances
   • PayDay One does not deposit funds into accounts with negative balances.
   Back to top

2. How much can I borrow?

   In most cases, our loans range from $100 - $1000, depending on the laws of your state. You may be eligible for an increase to your loan amount depending on your payment history. Details vary by state. Click Loan Cost and Terms for more information.

   Back to top

3. How soon can I get my money?

   We complete application verification at 5:00 PM CT. If approved, your money will be electronically transferred (ACH) to your bank that day (Monday through Friday excluding bank holidays). The funds should arrive at your bank the following day. You can contact the ACH department of your bank to verify that the funds have been credited to your account.

   Loans received after 5:00 PM CT are accepted the next business day.

   

   Back to top

4. How much does it cost?

   Details vary by state. Click Loan Cost and Terms for more information.

   Back to top

5. What are my payment options?

   Details vary by state. Click Loan Cost and Terms for more information.

   Back to top
   

6. What happens if I do not make a payment on my payday loan by the due date?

   For your convenience, your payments will be electronically debited from your checking account unless you make alternate payment arrangements. If you are unable to make the payment on your due date, please contact Customer Support. In some cases Customer Support can offer a repayment plan that gives you additional flexibility in paying back the loan.

   Back to top

7. How do I get my application results?

   When you submit your application, the results will be available in a matter of seconds in most cases. Once approved, you will be able to choose how much you want to borrow up to your approved amount.

   Back to top

8. How is my personal information protected?

   See the Security section of our web site to learn more about how we protect your personal information.

   Back to top

9. What if I changed my mind and no longer need the loan?

   In most cases, you have the right to cancel your loan by 5 p.m. the next business day following the effective date of the loan. Please contact customer support to discuss your options.

   Back to top